*For Home Delivery please click here: Home Delivery Information
What shipping company do you use?
We do expedited shipping with Canada Post.
How much does shipping cost?
Our minimum shipping cost within Canada is $20.00 plus taxes and $30.00 within the United States.
If your shipping cost is less than what you have been charged we will credit you back the difference. If actual shipping cost exceeds the minimum shipping cost we will apply the difference to your order and advise you on the amount.
Do you ship internationally?
We do not currently ship outside of Canada and the United States.
How long will it take for my order to arrive?
Orders can take 1-3 business days to be processed; production pieces may take longer. Orders can take up to 5-7 business days to be delivered within Canada, depending on destination and longer outside of Canada. Delays can be expected over the Holiday season.
If you contact firstname.lastname@example.org we can give you estimate based on your location!
How do I track my package?
Send an e-mail to email@example.com and we will e-mail you your tracking number, which you can use on the Canada Post
What are the $0.00 shipping cost options?
We have two retail locations available for in-store pick-up! COVID-19 UPDATE: Our East End location is closed, pickup is only available at our West End location. If you live in the Ottawa area and plan on stopping by you can pick up your order!
We will send you an e-mail when your order is ready for pick-up!
For any further questions please contact: firstname.lastname@example.org